Shipping & Delivery
Shipping & Delivery
We hold our stock locally here in the Kingdom. That's the whole point — no six-week wait for a parcel from overseas, no customs surprises, no tracking number that sits unmoved for a fortnight. You order, we pack it here, it reaches you in days.
Where we deliver
Anywhere in the Kingdom of Saudi Arabia. Limited delivery to selected countries outside the Kingdom is also available — if yours is supported, the rate will appear at checkout once you enter your address.
How long it takes
Orders placed before 4:00 PM on a business day are packed and handed to the courier within 1–2 business days. After dispatch:
| Destination | Typical delivery |
|---|---|
| Riyadh | 1–3 business days |
| Jeddah, Dammam, Khobar, Makkah, Madinah | 2–4 business days |
| Elsewhere in the Kingdom | 3–6 business days |
Business days are Sunday to Thursday. Orders placed on Friday or Saturday are processed the following Sunday. Delivery can run longer during Ramadan, Eid, and the national holidays — we'll flag it on the site when that's the case.
Delivery charges
A flat SAR 25 per order within the Kingdom. Free delivery on orders of SAR 320 or more. International delivery is charged separately and shown at checkout.
The exact charge is always displayed at checkout before you pay — there is nothing added afterwards.
Tracking your order
You'll get a confirmation email as soon as your order is placed, and a second one with a tracking number the moment it's handed to the courier. If the second email hasn't arrived within two business days, check your spam folder, then email us.
Getting the address right
Please include your building number, district, and a working mobile number. Couriers in the Kingdom call before they deliver, and the single most common cause of a delayed parcel is a phone that doesn't ring. A short landmark note in the address field genuinely helps.
Missed deliveries
Couriers make up to three attempts. If all three fail, the parcel comes back to us and we'll contact you to arrange redelivery. Redelivery after three failed attempts is charged at the standard SAR 25.
If something goes wrong
Parcel late, damaged in transit, or marked delivered but not in your hands? Email mashraf.bwp3@gmail.com with your order number. We chase the courier ourselves — you don't have to.
See our Returns & Refunds policy for what happens if the item itself isn't right.