Returns & Refunds

We want you to be happy with what arrives. If something isn't right, you have 7 days from the day you receive your order to request a return, in line with the Saudi E-Commerce Law.

What can be returned

Items must be unused, unwashed, and in their original packaging with any tags, seals and accessories still attached. We'll ask for a photo of the item and the packaging when you open the request — it speeds things up considerably.

What cannot be returned

For health and hygiene reasons, the following are final sale once the seal is broken or the item has been used:

  • Cosmetics, skincare and any personal care product that has been opened, swatched or used
  • Underwear, swimwear and other intimate garments
  • Earrings and other pierced-body jewellery
  • Food, drinks and consumable snacks
  • Items marked Final Sale or Clearance on the product page

This does not affect your rights if the item arrives damaged, defective, expired, or is not what you ordered. In those cases we cover it regardless of category — see below.

Wrong, damaged or defective items

Tell us within 48 hours of delivery and send a photo. We will replace the item or refund you in full, including the delivery fee, and we pay the return shipping. You will not be asked to cover anything.

How to start a return

  1. Email us with your order number and a short note on what's wrong. A photo helps.
  2. We'll reply with return instructions and an address within one business day.
  3. Send the item back, or hand it to the courier we arrange.
  4. Once we receive and check the item, we issue your refund.

Refund timing

Refunds are issued to the original payment method within 3 business days of us receiving the returned item. Depending on your bank, it can take a further 5–14 days to appear on your statement — that part is out of our hands.

Return shipping costs

If the return is because of a mistake on our side — wrong item, damage, defect — we pay. If you've simply changed your mind, the return shipping is yours to cover, and the original delivery fee is not refunded.

Exchanges

The fastest way to exchange, especially for a different size, is to return the original for a refund and place a new order. We hold limited local stock and popular sizes move quickly.

Cancellations

You can cancel any order free of charge before it has been dispatched. Once it's with the courier, treat it as a return.

Contact

Questions about a return? Email mashraf.bwp3@gmail.com with your order number and we'll sort it out.