Frequently Asked Questions

Is this a dropshipping site?

No. We hold our stock locally in the Kingdom. When you order, we pack the item here and hand it to a courier here — it isn't ordered from overseas after you pay. That's why our delivery times are measured in days rather than weeks.

How long will my order take?

Typically 1–3 business days in Riyadh, 2–4 to the major cities, and 3–6 elsewhere in the Kingdom, after a 1–2 day packing window. Full detail on the Shipping & Delivery page.

How much is delivery?

A flat SAR 25 within the Kingdom, and free on orders of SAR 320 or more. The exact charge is shown at checkout before you pay.

Do you deliver outside Saudi Arabia?

To selected countries, yes. Enter your address at checkout and the available rate will appear. Our focus is the Kingdom, where delivery is fastest.

How do I pay?

The payment methods available to you are shown at checkout. We don't store card details — payment is handled by our payment provider.

Do you have a discount for first-time customers?

Yes — use code KUMUSTA10 at checkout for 10% off your first order.

Can I return something?

Yes, within 7 days of receiving it, unused and in its original packaging. Opened cosmetics, intimate garments, pierced jewellery and food are excluded for hygiene reasons. If an item arrives damaged, defective or simply wrong, none of those exclusions apply — we sort it out and cover the cost. See Returns & Refunds.

How long does a refund take?

We issue it within 3 business days of the item reaching us. Your bank then takes its own 5–14 days to show it.

What size should I order?

Check the Size Guide — measure a garment you already own rather than guessing. If you're between sizes, go up. If you're still unsure, email us your measurements and we'll give you a straight answer.

Are your cosmetics genuine?

Yes. We buy through local channels in the Kingdom and we don't carry counterfeits. If you ever receive something you believe isn't authentic, email us immediately — we'll refund you in full and investigate the batch.

Do you restock sold-out items?

Sometimes, but not always. We buy in small local batches, so a sold-out item may or may not return. If there's something you want back on the shelf, tell us — demand genuinely decides what we reorder.

Can I cancel my order?

Free of charge any time before it's dispatched. After that, treat it as a return.

My tracking number hasn't arrived.

Check your spam folder first — it's usually there. If it's been more than two business days since you ordered, email us with your order number and we'll chase it.

Can you get me something you don't stock?

Ask. A good part of what's on the shelf got there because a customer requested it. No promises, but we do read every message.

How do I reach a human?

Email mashraf.bwp3@gmail.com. Include your order number if you have one — it saves a round trip.